Our commitment to protecting your privacy and personal information.
At Swendo Shop, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
This policy is designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union, the California Consumer Privacy Act (CCPA) for users in California, and other relevant privacy regulations.
For the purposes of this Privacy Policy:
We may collect personal information that you voluntarily provide to us when you:
This information may include:
When you sign in with Google, we collect and store the following information from your Google account:
This data collection is necessary for:
We store this information on our secure servers and use it in accordance with our privacy policy and applicable data protection laws.
When you visit our website, we automatically collect certain information about your device, including:
We use cookies and similar tracking technologies to enhance your experience on our website:
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.
When you contact our WhatsApp support line and provide your email address, we may link your WhatsApp phone number to your account for the following purposes:
Your phone number will be stored securely and will only be used for the purposes stated above. You can request the removal of your phone number from your account at any time by contacting our support team.
As part of our commitment to improving our services, we may invite our customers to participate in surveys or share their feedback. This process is designed to be transparent and voluntary:
When an account is banned or terminated, we retain certain information for the following purposes:
The retention period for banned account data varies based on the nature of the violation and applicable legal requirements. Users can request information about their data retention period through our support channels.
We maintain strict content moderation policies to ensure a safe and appropriate environment for all users. As the platform owners, we reserve the right to ban or restrict any user account at our sole discretion for any reason we deem appropriate, including but not limited to violations of our terms of service, community guidelines, or for any behavior that we believe may harm our platform, other users, or our business interests. Your account may be banned or restricted if you:
When an account is banned:
We use the information we collect to:
Under the GDPR, we process your Personal Data on the following legal bases:
GDPR Compliance: As a data controller, we are committed to GDPR compliance and have implemented appropriate technical and organizational measures to ensure data protection by design and by default.
We are committed to protecting your privacy and will never share your data for:
We only share your data with trusted third-party services that are essential for our operations:
Your Personal Data may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your Personal Data to other countries, we take appropriate safeguards to ensure that your Personal Data is protected in accordance with this Privacy Policy and applicable data protection laws, including:
Under applicable data protection laws, you have the following rights:
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframes required by applicable law.
We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances, we may anonymize your Personal Data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
We implement appropriate technical and organizational security measures to protect your Personal Data against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.
In the event of a data breach that affects your personal information, we will notify you and relevant authorities within 72 hours as required by GDPR, unless the breach is unlikely to result in a risk to your rights and freedoms.
Our security measures include:
Our services are not intended for use by children under the age of 16. We do not knowingly collect Personal Data from children under 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us so that we can take necessary actions.
If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
By using our services, you acknowledge and agree that your name may be displayed in public areas of our platform, including but not limited to:
This public display is part of our community engagement features and helps create a more interactive and social shopping experience. Your name will be displayed in a respectful and appropriate manner, and we will never share any sensitive personal information.
If you prefer not to have your name displayed publicly, you can contact our support team to discuss available privacy options.
If you believe our processing of your Personal Data infringes data protection laws, you have the right to lodge a complaint with your local data protection authority.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact us at: